Service Level Agreement For Transport Services

Recently, Cerasis created a LinkedIn group called Manufacturing, Distribution, Supply Chain, Logistics, Transportation and Freight News and Networking to bring together the worlds of these sectors, learn and connect with businesses. The group`s goal is to offer not only Cerasis, but also thinkers in space through this blog and other common content. As Cerasis has been very active since the introduction of our new marketing plans on social networks, especially in LinkedIn, we still have, but also others, the lack of a general directive on service level agreements in logistics as well as specific KPIs around the different types of logistics providers that exist, for example. B, those who have assets versus non-assets, those who are niches, compared to those that are more general. One of our goals at Cerasis is to eliminate the cloud of confusion around these types of areas, and we have established a relationship with Chuck Intrieri, who is a 3PL consultant and works with those who need 3PL services to find the best fit for their needs. In his more than 25 years of experience, he has identified the KPIs that should be included in a service level contract. Please fill out the form below to download the white paper “The KPIs of a Service Logistics Level Contract.” Under the form, you will discover what a service level contract is in Logistics and the overview of what should be included. There should also be a QBR or quarterly Business Review on the carrier you choose. It should also be a contract with agreements and milestones. A specific SLA/KPI document follows. This comprehensive document must be presented in phases, as it is broad and has been agreed as a win-win document. Important comment: Always use cooperation and trust your relationship with a logistics provider.

Not everything is a cost or price discussion. Let the logistics provider show you that they are working as a professional in this win-win partnership. You and your logistics partner should be the theme: what is measured is achieved. If not, why? What experiences do you have in service logistics level agreements or slas in each sector? Were they effective? What KPIs do you want to see? PandaTip: This area of the transportation agreement model defines your responsibilities as a carrier. Directly below, the “Customer Responsibility” section defines your client`s responsibilities in relation to this model of transport service agreement. If delivery is delayed due to the service provider`s fault or gross negligence, the service provider is granted 48 hours until full delivery. If the supplier is unable to resolve the issue on time, the customer reserves the right to charge the carrier the delay of $20.00 per tonne per day for each day the convoy/truck is 48 hours late. In addition, the customer reserves the right to use another supplier to complete the delivery of delayed shipments.

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